Order Processing
Once your order is placed on Mateo Explore, we begin processing it immediately to ensure timely dispatch. Orders are typically processed within 1–3 business days. You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order has been dispatched.

Shipping Confirmation & Tracking
As soon as your order ships, you will receive a tracking number via email. This allows you to monitor your shipment from our facility to your doorstep. Tracking information may take up to 24 hours to update after shipping.

Shipping Methods
We use a range of trusted courier partners to ensure safe and secure delivery to customers worldwide. Our logistics network is selected for reliability and coverage, providing delivery services to most global locations.

Delivery Issues
If your package is lost, delayed, or damaged in transit, please contact us at [email protected]. We will work with our shipping partners to resolve the issue and ensure you receive your order or a suitable solution.

Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Mateo Explore is not responsible for delays or losses due to incorrect or incomplete address information. If you realize an error after placing your order, contact us immediately.

Customs & Duties
International orders may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Contact Us
For any shipping-related inquiries, feel free to contact our support team at [email protected].